Graham, that is awesome. I'm going to install it now and check it out!
On another note, Melody, I just checked out the helpdesk app, and here is a screenshot of what you can see as an example, I haven't paid for it yet. But you can see what pages people are on they said. So we may try it out, its $15 if you pay monthly. I had a chat app in the past and I am really interested in doing a test to see if it helps with bounce rate/conversions.