I have a small business with around 8 orders a day.
I usually get around 1-4 emails a day from customers. I have my personal gmail set up to recieve emails sent to my shop's email address. What I do is put a star on the emails until I've dealt with the enquiry, then move it into an Order Queries folder once it's been dealt with.
However I think it might be better if I had a separate platform... then I saw this Shopify article which mentions Helpdesk apps:http://www.shopify.com/blog/16817540-5-ways-to-take-charge-of-your-ecommerce-customer-service?utm_content=buffer20a49&utm_medium=social&utm_source=facebook.com&utm_campaign=buffer
Has anyone used any helpdesks apps & are they worth it? Are any 100% free?