Since not all shop owners will want to go into the hassle of using customer accounts tagged for RMA Admin.
I will be adding the following back into RMA 2.0
Anyone with a Staff account will be able to goto ShopifyRMA.com and login to their store for managing RMA Records. They will be able to do everything they could do integrated but without the hassle of creating a normal customer account and tagging it a RMA-Admin.
The customer will still have a totally integrated control panel for their RMA's.
I feel this is the best way to keep RMA 2.0 as easy to use as possible.
Most of the backend at ShopifyRMA.com is done already. Staff accounts can login and see existing RMA Records and make some changes to them. I just need to add in the section for creating RMA records and its done.