Hi guys, I recently started using Bold Apps as they have what seems like some great tools to increase sales. I chose 2 of their apps and had them install it for me by given them access to the store.
After installing there were all sorts of issues such as prices showing up wrong on my product pages, incorrect fonts, error messages and visible code in some places. I mentioned this to the guys at Bold Apps and they took time to have a look and seemly resolve the issues.
Over time I decided that the apps were worth paying for as of yet anyway and wanted them removed so I simply have them deleted from my apps section. Since deleting the Apps there is now an issue with my webstore on at least iPhone devices regarding my main menu, the menu has completely shifted to the left and isnt readable or usable which of course is damaging sales as customers cannot navigate. On further inspection I have noted an error message on my product pages stating a liquid error. I have told Bold Apps about this and they came backto me to say they install the code into a different theme not the one I am currently using. That being said the current one is a dirrect copy of the original that they installed the code on. The differnce only being that I used the copy to upload new seasonal promotions before release so I can simply click and launch the new imagery wirthout any web store down time.
Bold Apps have basically palmed it off and said that i need to get in touch with the theme creature to fix the issues, of course i know the answer from the theme creature as code was added and altered that they didint provide them any free help is void, kind of like a warrenty.
Has anyone had issues like this before and if so what way did resolve it? I could have somebody take a look but Im not happy to take the charges for it, id rather forward to invoice to Bold Apps.
Any hlep and advise is greatly appreciated, its Black Friday in 5 days and this ris something I could do without
Thanks
Scott
Fellows Essential Gentleman