Hi everyone,
We here at Reamaze believe that customer support extends beyond ticket numbers and that awesome customer service is an extension of your ability to strike up meaningful conversations.
We are happy to announce that Reamaze is finally available as a Shopify App, so store owners and customers can interact and have meaningful conversations with each other - without worrying about ticket numbers, customer logins, or replying above the line.
With Reamaze, you can :
- See all your email, Facebook, Twitter, and even YouTube conversations into one place so you can interact with customers no matter where they are.
- Allow customers to start a conversation with you right on your store website.
- Let your customers search for their own answers in your public knowledge base or host community forums for your brand to gather feedback.
- Stay on top of your conversation volume and response times with built in reporting features.
We hope that with Reamaze, we can make customer support simple, intuitive, and enjoyable for both store owners and customers. Any feedback, suggestions or questions regarding our app from anyone would be greatly appreciated. We'd love to hear from you and improve our app.
Reamaze is available here: https://apps.shopify.com/reamaze
Thanks,
Mathias Finn
Reamaze
http://www.reamaze.com